We are proud to present the results from the 2001 Business Performance Review. We initiated the study to investigate how our customers view Mi2S. And it is with great pleasure that we reveal the results.

Essentially, we believe that our customers are the most credible and honest advertising we can have. After all, our reputation is a vital asset since 76 percent of our customers are recommended to use Mi2S via a third party. We therefore carefully listen to all comments good and bad. And constantly improving our business performance is the key to remaining profitable.

Please find below the criteria, which were used to evaluate our business performance.

*Each grade is provided in percentage. Maximum points are equal to 100 percent and average points are equal to 50 percent, etc.

1.	How approachable is Mi2S' staff?	84% out of 100%	Very good
2.	How reliable is Mi2S' staff?	87%	Very good
3.	How understanding is Mi2S' staff to your needs?	84%	Very good
4.	Does Mi2S complete projects on time?	80%	Very good
5.	How flexible is our staff in incorporating changes?	80%	Very good
6.	How price competitive is Mi2S' projects?	64%	Average
7.	The degree to which Mi2S' projects are tailored to your needs?	77%	Good
8.	Overall satisfaction with working with Mi2S?	87%	Very good
9.	How likely is your company to use Mi2S' services in the future?	87%	Very good

We are most grateful to our employees whose competence, dedication and flexibility is responsible for Mi2S receiving the grade "excellent" in more than 20 percent of the responses recorded.

We would like to thank all our respondents for participating in our study. We are most grateful for their patience and for providing an honest appraisal of our business performance.

Methodology

The 2001 Business Performance Review was conducted between August and September 2001. The sample method chosen was a closed questionnaire containing semantic differential scales. The questionnaires were distributed via mail and fax. The response rate was 68 percent. The sample group consisted of all past and current customers.

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